Complaints about exotic animals in Metro Manila fall under NCR Regional Office and should be forwarded to Mr. Primo Capistrano, Chief of PAWB. Please make sure you have concrete information because one will have to submit a detailed written complaint/report about the owner of the animal (name, address, contact info), the location where animal is kept, time and place of observations, etc. (Please send to us through email: firstname.lastname@example.org the name & designation of the person you spoke to as well as the circumstances of the report so we can help you follow-up.)
You may check with the PAWB (Protected Areas and Wildlife Bureau) at tel. # 924-6031 or DENR at tel #. 435-2509 if the person who has the animal has the proper permits.
DENR and BAI-AWD (Bureau of Animal Industry - Animal Welfare Division) issues permits for exotic animals for zoos, animal parks, breeding, export, conservation and if one is in the scientific/research field.
If person has no permit (or even if the person has a permit but conditions violate the Animal Welfare Act), the animal may be confiscated. Confiscated animals will be confined in their Wildlife Rescue Center but it may be better to help educate the owner to provide improved living conditions and care instead.
PAWS can assist with filing charges of animal cruelty or neglect against the owner of the exotic animal IF the concerned citizen reporting to PAWS is willing to submit all information and witness affidavit. (Refer to FAQ: HOW TO REPORT ANIMAL CRUELTY)